Two big players in the global call center industry are set to expand in Davao City.
VXI which will be occupying Robinsons Cybergate Davao. VXI is headquartered in Los Angeles in California with operations in Makati and Quezon City here in The Philippines. Davao City, once operational, will be their fourth facility in the country.
Then we also have Convergys which is also finalizing its plan to operate in Davao City. No specific location yet but there are news within the industry about the soon to be completed facility in Damosa IT Park as a possible location of Convergys. Another rumored location is the soon to be constructed Abreeza Technohub.
Another IT Building will soon be completed in SM City Davao. To be dubbed as “The Annex”, the mall expansion will house retail shops, bistros, and the upper floors will soon serve as an IT building for call center locators.
The call center industry which is a segment of the business process outsourcing industry, though existing in The Philippines for more than a decade now, is still considered as the country’s sunshine industry. As of 2010, the bpo industry in the country had a revenue of $9 billion and employing 525,000 Filipinos, most based in Metro Manila. Though there are call centers in Davao City, compared to cities in Metro Manila, Davao is still playing catch up. Hopefully, the entry of these 2 big companies would also serve as an invitation to other bigger players to set up facilities in Davao.