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Western Wats is now in Davao City

The largest independently owned market research data collection company in the US, WESTERN WATS, which conducts market research for many prominent businesses worldwide is now in DAVAO CITY!!! It was once noted that a particular city in Minanao was also bannering the entry of Western Wats to their locality but to no avail. Today, Western Wat’s newest and probably the largest investment in this side of the archipelago would be in Davao City particularly in NCCC Mall of Davao. The top most level of NCCC Mall of Davao will be converted into an IT Center which would soon house this BPO giant. So what is it for average Dabawenyos? This means one thing…..more jobs!

Western Wats is the leading provider of survey research data collection. Western Wats empowers decision makers to advance their interests with accurate, timely information. They specialize in quantitative research data collection via live telephone interviewer, automated telephony and the web.

Since 1987, they have been pioneers in data collection. Their proprietary systems have enabled them to remain at the vanguard of technological change. Their expertise and passion about survey research has established Western Wats as the proven partner for the most respected research teams in the world.

Filed under: Davao BPO Industry, Davao Business Updates

107 Responses - Comments are closed.

  1. Anacleto says:

    where and when to apply , what are the requirements upon applying?

  2. Western Wats is among the “pioneer” (BPO) company here in Cebu. However, in December 2007, many were surprised with the massive lay-offs of its employees.

    Some “ineffective” employees in any call center will be terminated. In any company, it happens that “ineffective” employees have to be terminated. However, what happened to Western Wats was very shocking because it was mass lay-off and according to reports, there was no clear reason for such mass lay-off.

    Bobby Nalzaro (GMA-Cebu) wrote in Sun Star Cebu:

    “Though Western Wats is an American firm, its management should follow our labor laws. There are rules to be followed in terminating employees but company officials, some of whom are Filipinos, refused to follow them. They dropped their kababayans like hot potatoes. This is oppression.”

    Please visit this link: http://www.sunstar.com.ph/static/ceb/2008/01/12/oped/bobby.nalzaro.saksi.html

  3. Charles Barbon says:

    May I know where I can apply and what are the job openings and their requirements?

  4. Jin says:

    Are they accepting applicants now? How can I apply online?

  5. dj says:

    what is the adres for online app?

  6. epz says:

    how can i apply online??are accepting applicants already here in davao??

  7. girlie says:

    how can i apply? im from davao city and currently working in an outbound call center here also in davao. but willing to resign if ever i am qualified. please send a response in my email add. thank you.

  8. ely says:

    parang kilala kita ahhhhh….charles ikaw ba yan???asan na si april??? si baby asan na?????

  9. Western Wats is a company that really is the biggest data collection company. But late 2007 a lot of people got fired. They even ended up in the column of Bobby Nalzaro in Sunstar daily. They do pay well. 16k for b2c agents thats from 4am to 12pm and the b2b shift get as much as 22k but its either you are in the uk shift or the u.s. b2b shift. Free meals but no medical insurance till you are regularized. Just ask people in Cebu. Good luck in not getting dissapointed @wats.

  10. Stephanie Joy Geraldo says:

    how can i apply online? or when and where will be your job openings

  11. henny says:

    @getdissapointed@wats

    Why man they got fired oi!scary man mo apply dha oi!

  12. Expressoh! says:

    Maka apply nga!diba no GY shift.ummm!.No quota pa gyud.I’m gonna TRY MY LUCK.So good luck sa tanang mag apply.

  13. Expressoh! says:

    YAh! All the BEST sa ating mga careers.

  14. psycho says:

    Where can apply for this? I believe i’m good enough for this job..

  15. Expressoh! says:

    1 batch is done.and second batch is on-going pa.Me 3rd batch pa aq.

    Cya there!

  16. donna says:

    Wats pays good..thats what I can say. I’m a b2b UK agent…and they really give a lot of bonuses in our shift.

    The thing is … you have to comply with their “standards” . If you are in that standard…then you’ll be having no problem with Wats.

    We only work 8 hours…our meal break is included in that…so it means, our breaks are paid unlike other call centers.

    so yeah, why not give western wats a chance?

  17. mark alvarado says:

    i am very interested to apply in your office, i am not so good in english but i know that your training will help me develop my communication skills
    thank you!!! i hope for you response

  18. How i wish to be with your company,,,i know how to talk English but not so fluent but i am willing to undergo trainings…

  19. cathrine fanugao, 34 says:

    hullo folks! Im cathy, and I just got home from cebu a week ago. I had worked as technical support for accenture account at Sykes Asia, and I found it a bit hard for me to be working away from home since am base here in davao, in short, I just resigned from my previous job. I’d been in a call center job for quite a year now, had worked both as customer service and tech. support at two different BPO industries. Now, Im not doing anything and bored to death! I missed my headset, my starbucks mug and my vibrant and forever chatty workmates! gee! I just love going back to work! hope you can help me… here’s my mobile phone number, incase you’ve something for me.. 0928-32-39790. thanks guys!

  20. cathrine fanugao, 34 says:

    anyway, are you accepting walk in applicants? Or how will I apply online?

  21. Blenz says:

    hi..gud day…..how can I apply online?thanks for your response…

  22. kathyren tan says:

    where can i apply?can i apply online?

  23. olive says:

    how can i apply online??

    pls. do cater us….

    thank u…

  24. BRUCE WAYNE says:

    EVERYONE GO TO THE 4TH FLOOR NCCC MALL. MATINA

  25. Lilibeth Opeña says:

    Good day! I’m willing to be part of your firm.How can I apply online?

  26. Babylou Malaza says:

    Hi! It’s a great opportunity to be part of your team.How can I apply online? thanks…

  27. ktan says:

    How much is the pay?

  28. Tel says:

    Good day today! I heard about Western Wats and just surfed the net. So far, they seemed good. The company seems to provide better career opportunities to their employees. And what is good to see is that, they work like just having fun. Employees look very happy. This is where I would like to belong. Western Wats, I look forward to applying with you in Davao!

  29. rina says:

    This company was supposed to be so promising at the beginning…they are getting the best agents in the industry…with American accent at that. Even veteran agents from other centers could not get in since this center has strict implementation of the English-Only Policy and the accent thing. It was also exciting to have promotions here and there at the shortest possible time! The problem now is…WW failed to filter out those who are running for the top posts. They actually promoted agents, with questionable qualifications for a very very high position…hellllloooooo….Like everyone in the Davao Contact Center Industry now know that they actually promoted some of the most notorious agents from certain companies. We heard that some agents, who had one of the worst career as an agent in other centers, were given managerial post…How can that person lead and manage when they can’t even manage their own lives…bwahahahahha!!! Good Luck WW!!! and I feel so sorry to all the others who deserve the position….better luck next time guys….

  30. dumaan lang says:

    Just got a training program at WW, and so far they seem to be quite a good office. Maybe they just happen to have a good reason on what happened back there at Cebu… There some truths that are best kept untold you know..

    Anyway, Filipinos are best KNOWN for their CRAB MENTALITY, criticism is just an ingredient to the dish… As for me, ill just do what i can and keep up to the pace..

    God Bless you all..

  31. victim says:

    wats is okay….but i don’t like the management. They suck!full power trippers…as if people… im glad employees they fired, won the case!!!!!!fight for your right!!!!!!!!

  32. cornygurl says:

    wats in general is okay..superb training..pays well..people are cool..but their management? ohh, they suck big time..they’re dropping people like hot potatoes..let’s just give them a chance..good luck!

  33. cornyboy says:

    dropping like hot potatoes indeed!!!!because one of their branches is located in pocatello idaho…..the potato state! potato faces!thanks for honing my skills.i gained a lot.there’s nothing to lose but everything to gain!Thanks for the memories!!!Good riddance!!!!!!

  34. andy says:

    wag na daw kasi questionin ang decision ni derek rice!!! ewwww!!! tama ba yun??? good center…if you want to be an agent for life…pero if you wanna go up…kiss derek’s ass…

  35. SB-MochaFrap says:

    WW here i come!

  36. coy says:

    how do applicants apply online.. lots of friends would like to apply.. tnx

  37. jundy says:

    were can i apply?

  38. Ivy Marie E. Petalcorin says:

    How can apply online?

    will you accept a non-college graduate?

  39. Ivy Marie E. Petalcorin says:

    what are the qualifications?

    send me your responses in e-mail add.
    impetalcorin_18@yahoo.com

  40. AILEEN FABIO says:

    Dear Sir & Maam,

    im Aileen Fabio im one of the applicant interview yesrterday.
    aM I Qualified?wait for your response.Im not very fluent in
    English but but i know that your training will help me develop my communication skills.

  41. SB-MochaFrap says:

    this is the site if you want to apply online

    http://www.westernwats.com.ph/careers.html

  42. wats says:

    HELP US PASS THE WORD!!! SAVE YOUNG DAVAOENOS’ DREAMS AND

    FUTURE.

    I am an employee from Western Wats.
    and fortunately still IN the company… However, in the coming

    week or two, I might be out…
    Yes… true, Western Wats is a good company… UNTA.
    Just imagine…only 6 hours of work… with free meal…. and you get

    p10k??
    Isn’t that great??! As compared to other call centers here in

    Davao who pays php6500++ to php8000++ as the basic pay… here’s

    how it is…

    COMPARISON

    Other Call Centers:

    –8hrs-8.5hrs of work
    –BASIC PAY:
    p6500-8000/month
    –(NO FREE MEAL)
    –HARD ACCOUNTS

    Western Wats:

    –6hrs of work ONLY—wow!!
    –BASIC PAY:
    p10,OOO/month–for Davao agents that’s way over board already.
    –FREE MEAL
    –SUPER Easy Accounts—-you just read, that’s it.

    COMPARISON:

    Other Call Centers

    –Stable accounts.
    Meaning you have a fixed expected work to be done, which would

    mean you work full-shift.
    –LOWER taxable basic rate, but more NON-TAXABLE incentives.
    –Lower Basic rate means lesser tax…
    (Performance incentives like QA grades, meeting quotas, perfect

    attendance, etc.)
    -BIGGER night-differential rate.
    -with Night Allowance
    -Hazard Pay.
    – (for some, if not most) rice allowance, clothing allowance
    -with health benefits w/in 6months probationary period.
    -Team building in-compay’s expense.
    –respects the terms of your signed contract…

    Western Wats:

    –Unstable account—no specific company handling and providing

    projects (jobs)
    Meaning NO project means NO job, NO job means NO work, NO work

    means NO pay.
    -We’re sent home, paid half-day—–at least. BUT being this way

    most of the times?? No way.
    –No Night allowance
    –SMALLER night differential (before I get P1,000+ with my

    previous call center job, now I only get P400)
    –Seasonal work load… Wats is done USING us during the US

    political season (we were doing political surveys then, not to

    mention the push polls LEANING on one candidate or party—out of

    the issue)
    –HIGH basic pay—P10,000.00— but don’t get hooked by the figures

    people.
    –Lately… since it’s been a month of always going on half-day—-

    what do we get?? P5,ooo for this month??
    –LESS (NEXT TO NONE) INCENTIVE
    –When other call centers give p1200 just for having a Perfect

    Attendance in a month, p1500 for good QA scores quarterly, and

    gift checks or gadgets for hitting Production… You only get it

    as one in Wats. If you have Perfect Attendance, above 85% QA

    grade and over (yes! Over) 100% production rate altogether,

    it’s only when you get to have P1000 on that month. Nice! After

    all your effort, that is only what you get… To compromise, if

    you fail one (1) or two (2) of the criteria and at least been

    able to pass one criteria, don’t worry… you still get a sachet

    of coffee, a lollipop, or a chocolate… there’s a lot to choose

    from.

    So Here’s The Main Thing…

    Since your Taxable rate with Wats, is P10,000 then the

    net pay you get for your pocket is lesser. With almost no

    additional pay and incentives, you actually get less than

    p10,000 a month. With other call centers, since you have a less

    taxable pay rate and a lot (I really mean a lot) of additional

    pay… you actually reach at least P10K, if not more…

    Now that the US political season is done, Western Wats

    Davao is receiving less (next to no) projects. And among 200+

    agents available on the floor or 30 to 40 agents per team, they

    only need 2-3 agents per team to dial the minimal surveys

    available… which means, It’s another (mandated) half-day

    “option” for the rest (they always use the term “option” to at

    least waive that it’s on our own will to go on half-day when

    it’s really not). And lately, 3 to 4 agents are being

    terminated every week… Is it the agents’ fault for not being

    able to hit production if there is none to be produced??

    There were people who applied last September and

    October and was told that they pass and ready for training… and

    guess when their training will start??—-It would be On January

    or Febuary 2009. I believe nobody could wait that long, and I’d

    bet that most, if not all of those people have already looked

    or even hired to another jobs.

    FINAL SAY:
    LET’S NOT ALLOW THE CEBU INCIDENT TO HAPPEN TO US HERE IN

    DAVAO, FOR THOSE WHO WANT TO HAVE A GOOD, SUCESSFUL, HUMANE

    CALL CENTER EXPERIENCE, WESTERN WATS IS NOT THE PLACE… THEY

    PROMOTE CAPITALISM IN A VERY GREEDY AND SELFISH MANNER. LET’S

    WORK TOGETHER AND SAVE THE FUTURE OF OUR YOUNG DAVAOENOS. HELP

    US SPREAD THE WORD. I’M SPEAKING ON BEHALF OF ALL THE INNOCENT

    TERMINATED PEOPLE WHO CAN’T SPEAK OUT.

  43. Journey says:

    @ wats Says:

    Yes it’s so true..i’m also a Wats person in Davao at present but lately after the ” Political Season” projects seemed to be very few and there were Lots half day option that is disguised as ” OPTION” but in reality it is NOT they really want agents to just go home because there were few Projects to dial.

    I was among the hundreds of Agents who dialed during the Height of the U.S. Political Season..yes there was Work lot’s of them. It even came to a point wherein we “PUSH” a certain party and candidate in the U.S. for short we do Biased Survey. But what can we do WATS agents are like ROBOTS we read what is written in the script or ELSE get a Failing QA grade for VERBATIM or Worse get a suspension for BIasing.

    I’ve seen a lot of people Go, i’ve seen people being terminated as if those Agents are useless..Those terminated agents also has DReams,aspirations and goals in Life.

    I’m sad a lot of my team mates,friends gone..but i’ve to move on and do whatever i can to stay. But i feel my time with WATS is near extinction with the STUPID Projects we dialed,lesser hours of Work it’s impossible for me to ‘CRANK UP” my Productivity rate or “PR”.

    I just wanna treasure my friends in Wats and team mates while they are there or while im still with WATS..you’ll never know it’s there last day of DIALING 99% of STUPID DUMB AMERICANS on the Phone.

    Western Wats Davao has tore Hundreds of Davaoeno agents Dreams in a Span of 4 months of existence without remorse.
    This is not to discredit the Company but to let you guys know the “HARSH REALiTY” that is goin on inside…

  44. jackass says:

    you guys are just sourgraping as you guys did not pass company standards. i am one of you terminated guys but i dont want to say anything like this to any previous employer. it only shows your kind of breeding. western wats had a point in terminating us. were not earning enough money for the company thats why they had to dispose us. and i totally understand that. if you guys dont, let me guide you through a simple explanation to that in laymans terms: you have a business; all of your employees are making 5 slippers a day and one has been making only one and hes being paid the same as the others. the one employee has been slacking off at work, being absent for no apparent reason, and violating your business’ code of conduct, rules and regulations, like selling your made slippers on the side, and everything else. the question now is: would You keep That Employee?????? if you say yes, good luck to your business. THE POINT IS: WESTERN WATS HAS HIGH STANDARDS AND WE GUYS COULD KEEP UP WITH THATS WHY WE WERE TERMINATED. cant you guys just accept that??? dont blame your problems with your employer, they had responsibility and we also had ours, and we were reckless to ignore ours but we cant blame them for keeping theirs. grow up guys. grow up.

  45. chuck norris says:

    hey jackass! your name says it all and then some. ASS KISSER!

    an 18 year old project closer agent was terminated for the most sane reason that she was too young. hahahaha!

    the agent made lots of slippers and makes them real well and thats what the anti-smile boy gave as an excuse to fire the agent..

    too young? fair huh? hahahaha!

    you got terminated right? well. you just kissed their asses after they shitted on your head! hahahaha!

  46. wats says:

    its not a matter of being terminated. but the manner on how they do it.

    you’re in the Philippines. VALUES matter!!!

    get that?!

  47. jackass says:

    @ chuck “dead guy” norris:

    hahaha! jackass and ass kisser, nice wordplay there man. hehehe almost got me there, old man! did you make that comment while in hell??? hehehe the point is: is chuck norris even still alive??? good god!!! if that agent would have been fired for what you said a sane reason of being too young, then that agent could file a lawsuit for illegal dismissal, simple right??? or didnt you know that??? she could win that case and ask for lots of money if she wins, right??? or didnt you know that??? dumbassess. tsk, tsk, tsk. i pity you guys, you werent this brave when danny asked you why you guys shouldnt be terminated. tsk, tsk, tsk. cowards. now, tell me, if you guys are brave enough to say all these things here, why not go to the office and say that to their faces??? why??? you cowards tell me why??? hehehehe you guys are so funny. it just shows how dumb you guys are. good thing you guys are terminated, i dont think they need people like you guys there.

    and one more thing, i was terminated, interviewed and deliberated and i sent in my letter of resignation because they cant give me a chance. i was passing PR but i had 4 AWONS, 7 total IR gravity scores i could choose to be terminated but i need to save face. i cant put that in my resume that i was terminated by my previous company.

    like i said, if you guys were brave enough to accept your fate, and you think you were illegally terminated, fight it. not here but in the appropriate place. but i guess you guys are all cowards. so then shut up and lick your wounds!!! i challenge you guys to go to the office and say all the things you to say in derek’s face and lets see how youll fare up. cmon old man, i dare you. unless like i said, youre a big fat sissy. hehehehe (sissy means coward by the way just in case you dont know that.hehehe)

    @ wats:

    Its not a matter of being terminated. but the manner on how they do it.

    you’re in the Philippines. VALUES matter!!!

    get that?!

    > i get that man, but you have an american employer. yea were in the philippines but youre doing business with americans, man. considering the unemployment in the US, were still lucky here. the company only asked us to comply with their standards and unfortunately we were able to live up to it and this is our demise. like i previously said, grow up guys, grow up!!!

  48. jackass says:

    this is fun. hehehe

    theres a typo error btw:

    the company only asked us to comply with their standards and unfortunately we WERENT able to live up to it and this is our demise. like i previously said, grow up guys, grow up!!!

  49. wats says:

    hahaha

    proper place??? the (wats)office??

    why go to the (WATS)office and have your complains done there?? proper place?? ellow!!

    i think the proper place would be the DOLE office for that matter.

    and why say it to derek?? what’s the point??

    it’s not being coward, it’s more of we can’t do anything there…

    they send you to a so-called “HEARING” and have them listen to your side? oh come’on. Hearing?!? When they already have their decision?

    they’re just doing all of those things for legalities’ sake.

    and if ever you get retained, maybe because your words are hotter than their’s, and they haven’t prepared a rebuttal on that matter.

    it seems like im being the bad one here.

    let me make it clear:

    i am not against Western Wats.

    I just had to voice out how things are in there.

    AND I’D BET EVERYONE AGREES ON THAT!!

    Yes. We have an American employer.. and we have to go by their rules.

    I understand everything, economically speaking. and i totally understand why they have to do such things.

    What I’m concerned about is the manner of how they’re doing it.

    NOW UR REALLY UNDER THEY’RE SHADOWS…TSK3 I PITY YOU.

    YOUR KISSING MR D’S ASS NOW. PEACE DUDE!

  50. wats says:

    AND BY THE WAY

    im not yet terminated.

    still dialing. hitting PR and doing great.

    It just concerns me how things are done in there.

  51. wats says:

    NOW UR REALLY UNDER THEIR SHADOWS…TSK3 I PITY YOU.
    YOUR KISSING MR D’S ASS NOW. PEACE DUDE!

    lol. mali ispiling da.

  52. jackass says:

    hahaha. this is really getting fun.hehehehe first, i didnt say the proper place IS the wats office, did i??? the proper place is where everyone thinks where it is appropriate. thats it. Second, it not being cowardice if you dont want to say it with Mr. D’s face cos there nothing you can do about it??? think!!! you think you can do something about it here??? talk about in the DOLE office or the RTC’s or wherever you think its appropriate cos you still cant do anything about it here. and third, if i was kissing anyones ass, and if im under anyones shadow, man, id still be there with you @ the office, dialing. but i dont think id whine like you though. if you feel that way, go resign and please dont hog the attendance fones with your sorry ass grievances. if i was retained, if id be very much happy and learn from my mistakes and go on with my life. but unforutnately, i wasnt. im one of the people whose “words were not hot enough for them” hehehe. but life goes on, man. life goes on. like i always say, grow up man, grow up. peace to you too, man.

  53. wats says:

    THIS WILL BE THAT LAST POST IM DOING:

    first, i posted my comment only to let my views heard (or read for this matter).

    It may seem im AGAINST WWats. But it’s how things are really doing and going in there.

    It’s a comparison of BASIC facts among call centers in the city

    And OBSERVATION of the irregularities going on.

    i did not expect that my comment above would create such frenzy.

    It was done purely out of OBSERVATION, together with my own commentary… This is a BLOG spot, right?

    BLOG – Free Speech. Right?

    Im just sending out a message for those who want a more stable job, with humane environment, Im not recommending WWats to them. Yet, if they really want it there. So be it.

    Im just giving my point, based on a JOURNALIST’S POINT-OF-VIEW.

    AGAIN, i totally understand how things are happening, economically speaking.

    i understand why they need to drop people out.

    my POINT is… AGAIN… the MANNER of how they do it.

    JACKASS, i get your point. and i can tell you that im totally GROWN UP that’s why i have these things to say.

    You were terminated because of your offenses, Right?
    and that was still during the height of the political season, Right?

    So i think you haven’t witness the latter happenings in.

    have you?

    We BOTH have different views. Totally different.

    THANK YOU EVERYONE FOR GIVING YOUR VIEWS AND OPINIONS.

    AT LEAST I CAN TELL THAT NO ONE IS BEING BLIND ON THE MATTER.

    **********************************************************
    “WATS”

    -signing out.

  54. mahneymiz says:

    wats, if u r no longer happy with wats, y keep on dialing? y not resign? is it bcoz wats is giving u a good reason to stay and be happy?!

  55. mahneymiz says:

    wats, if u r no longer happy with wats, y keep on dialing? y not resign? is it bcoz wats is giving u a good reason to stay and be happy?! if they do, then we can conclud that WWats is a very good company then. if ppl were mad bcoz they were terminated, it means they still want to stay with wats bcoz they wats is giving them reasons to be happy and fulfilled.

  56. apil ko says:

    @ mahneymiz

    basaha gud first comment ni wats. Ana bitaw sya good company ang Wats.

    naga dial pa sya kay mao man trabaho niya. hitting PR pa jud daw. kwarta iyang habol dili satisfaction.

  57. ako pud says:

    samoka oi! ampo nlng na dli pa ta mterminate.. kay maayo jud bya ang kumpanya… usahay lng kay mademotivate ka kay tungod cge na clag pang layoff ug agents… so do good pra wla dli ta materminate..hehehe

  58. I'm nOt Fuckin Intimidated! says:

    Before I got terminated, I actually heard your pet PM Ecky (which by the way resigned to save face) and Danny bragging about how BiG they earn at Western Wats. They were doing high fives as they told agents that they’ll get rid of them first before they cause the 2 PEt Boys’ downfall. I even heard Danny (a.k.a AirHead, because its what he can do to compensate for how he looks) asked an agent for an information and then in front of many other agents, blatantly told the agent “Okay, now SHut UP!”.
    >>>>>>
    Oh my fuckin goodness?? HOw do you expect your agents to treat supes with respect, when they show agents such arrogance?PM’s shouting, and QA’s laughing at their stations while monitoring agents. DOn’t get the positions and promotions get to your head stupids. You guys are paid by the revenues that agents generate. I can’t believe you guys are so dumb to forget that you were once agents and you know how hard the work can be. If you want to motivate your agents to be more efficient don’t do it by intimidating them with your positions and ranks. It will backfire and I believe it will show in these blogs that they are starting to get back at you guys. A lot of them are just waiting for enough courage to voice out their minds but i assure you, THEY WILL GET BACK AT YOU! For humilliating them and being unfair to them, and using your positions to gain leverage over them.
    >>>>>>>>>>>>>
    I accepted my fate when I got terminated for failing PR. But, what I can’t comprehend is how people like Danny and the PMs whose unethical behaviours go on everyday, terrorizing agents, are allowed to stay there. I envy the guys from wire 3. They have a very nice relationship with their PM. I believe her name was Gwen. These so called supes are suppose to know better than us. I DON’T FUCKIN COMPREHEND WHY THEY ACT LIKE FUCKIN ANIMALS! I have to admit there were times when i doubted Derek’s decisions. But i sure did respected him because there was never a time he treated an agent rudely (even on my termination day). THere was never a time he shouted angrily or bragged about his pay in front of the agents, or told an agent to shut up while answering a query. He never fails to smile at an agent. But how come newly promoted supes tell their agents they can’t hang out with them anymore because they are already supes? I know it has to be that way to preserve that certain space as a precaution against over-familiarity, but duh! Do you have to say it in front of many agents?? You may have the skills to handle projects but you sure suck at handling your people. These are workers not workhorses. You get paid to assist them, by making sure you have the projects in place. You need these agents. Unless you feel so confident to hit 300 hours all by yourself. Respect your agents and they will respect you. Respect is something earned not asked. I still have friends in there and I hope to make their stay there (for how long it may last) be a more pleasant one. Thus, this blog was created. It is not to discredit any particular person (they do that by themselves). It is just to shout out the plain truth about the true character of these supervisors (not all of them).
    >>>>>>>>>>>>>>
    To all the agents still there at western wats:

    Take courage and don’t let yourselt be intimidated by these people. Stand up to them. You are the soul of this business. Don’t let them see you afraid of them, they feed on those fears like wolves. We are people and we expect to treated as such.

  59. candyman says:

    I like it when Derek say things, he makes it sound so easy, like no one could disagree. It was really easy for him to explain how and why things are happening. Well, I(we) got his point, but that was just one cheek of the story-face.

    and it really came staright from the horse’s mouth, “projects are seasonal”, Now you earn, the next time you know, your totally dead-broke. “Don’t worry, projects are coming back”>>Really? how exciting, but for how long will it be staying? 2, 3, 4 months at the most? and then what’s next? evaluation? (when I say EVALUATION, its’s like a mask. the real word behind it is TERMINATION.)

    thanks for the choco-dipped words. it sounded really sweet that everybody just agreed, for the sake of agreeing.

  60. candyman says:

    I like it when Derek say things, he makes it sound so easy, like no one could disagree. It was really easy for him to explain how and why things are happening. Well, I(we) got his point, but that was just one cheek of the story-face.

    and it really came straight from the horse’s mouth, “projects are seasonal”, Now you earn, the next time you know, you’re totally dead-broke. “Don’t worry, projects are coming back”>>Really? how exciting, but for how long will it be staying? 2, 3, 4 months at the most? and then what’s next? evaluation? (when I say EVALUATION, its’s like a mask. the real word behind it is TERMINATION.)

    thanks for the choco-dipped words. it sounded really sweet that everybody just agreed, for the sake of agreeing.

  61. wired says:

    To those who were sent home forever, get up and find another job.

    To those who are still in the company, do your job.

    To those new PM’s who believed more on themselves than to God, trim down your horns. Respect begets respect.

  62. wired says:

    To those who were sent home forever, get up and find another job.

    To those who are still in the company, do your job.

    To those new PM’s who believed more on themselves than to God, trim down your horns. Respect begets respect.

  63. candyman says:

    @ wired

    i love the 3rd statement.

  64. hell is real (4th floor nc3 davao) says:

    comment quoted from

    http://www.cebucentral.com/blog/07-2006/western-wats-philippines-is-a-zero.html

    i hope wats will burn in hell Says:

    December 29th, 2008 at 5:59 pm

    wats davao is a massive mess in the city, they did not even think of the employees hardwork and trust. wats davao is always making lies that the company is the greatest but i think everbody already know in davao that this stupid company is a big LIE in the fist place. get out of davao wats davao… get out. wats davao is making the lives of the talented davaoneos miserable. i am saying all of these even if i am still working in wats davao right now, can you imagine that?!

  65. curios says:

    pls. mr. moderator, allow our comments to pass through.

    this is just one of our best outlet to voice out what we have to say.

    or maybe ur on their side, huh!?

  66. DISAPPOINTED says:

    she Pm: I can’t let your girls be terminated because my boyfriend-agent will get mad at me…

    WHAA?!

    so it’s okay to send agents to hearings and be terminated for as long as they’re not friends with your boytoy?

    so sick…

    we want professionalsm please.

  67. DISAPPOINTED says:

    TYPO ERROR

    she Pm: I can’t let YOU girls be terminated because my boyfriend-agent will get mad at me…

    WHAA?!

    so it’s okay to send agents to hearings and be terminated for as long as they’re not friends with your boytoy?

    so sick…

    we want professionalsm please.

  68. lander says:

    Anybody knows the easiest way of having this issue be known to our Mayor?? Probably, he would have something to say about it, so Danny and his goons and horned-b*tches get it the Digong way. We all know how much he cares for the betterment of his people(davaoeños), and I can really feel that if he gets to have at least a glimpse of the things affirmative in that place, then he’d probably do something about it. What do you think guys??

  69. lander says:

    For those terminated for not meeting the standards, its somewhat reasonable. but shouldn’t they let you finish or contract’s duration? Oh… I get it. No money to pay you.

    The real survivors are the ones who were able to meet Company’s Standard and got terminated for they could be able to stand up again and start using their Skills to deserving companies.

    For the ones still in there. Shame on you!! Your letting them swallow you, you’re working really hard, giving them what they need, but are they giving you what you need? Are they listening to what you plea?

    Dial EST or CST even PST projects. and when your done and still have about an hour before you log-out or even 30mins, as long as you have no work to do, your sent home, paid undertime. they can’t even just compramise it to the minimal agents who hit PR.

    If you are to weigh it. Which or Whose demands are considered the most?

    I can tell, i can see, and even hear the scared voices of the few people remaining, the grief, the disappoinment and the dismay.

    I tell you, Wats’ end is foreseeable.

  70. The NguYEnS says:

    Been to several Call Centers before. I’ve seen the harsh realities..experienced the pressures from eerie Team leaders and Supervisors but none of those where as OPRESSORS as Western Wats DAVAO!Last December we were put into forced leaves without Pay..and to think there were Paid Holidays but we’re never granted the Privileges accorded to us as EMPLOYEES of Wats Davao.

    This Month alone we are again scheduled on Forced leaves although we still have work schedule for a very few days..This is NOT HARSH but this is what i see Opression to our RIGHTS!how can we received anything on our payday?NONE!and yet we WORKED so Hard..

    Sometimes i wonder why i’m still inside?Yeah i was not terminated because I HIT PR and hitting it DAMN GREAT!I’ll just finish my contract and once i’m done i’m ready to move on..

    Wanna apply in WESTERN WATS DAVAO? think of LONG TERM! you will never have a Career when you are being Oppressed!WESTERN WATS is a SHAME! a Call CENTERS LAUGHING STOCK! Shame on the management behind! but to my fellow agents who are WITNESS of whats GOING on Inside let’s just do our JOB!WE are a TRUE WARRIORS…sometimes a true warrior plays the ENEMY’s Game but never

  71. The NguYEnS says:

    Been to several Call Centers before. I’ve seen the harsh realities..experienced the pressures from eerie Team leaders and Supervisors but none of those where as OPRESSORS as Western Wats DAVAO!Last December we were put into forced leaves without Pay..and to think there were Paid Holidays but we’re never granted the Privileges accorded to us as EMPLOYEES of Wats Davao.

    This Month alone we are again scheduled on Forced leaves although we still have work schedule for a very few days..This is NOT HARSH but this is what i see Opression to our RIGHTS!how can we received anything on our payday?NONE!and yet we WORKED so Hard..

    Sometimes i wonder why i’m still inside?Yeah i was not terminated because I HIT PR and hitting it DAMN GREAT!I’ll just finish my contract and once i’m done i’m ready to move on..

    Wanna apply in WESTERN WATS DAVAO? think of LONG TERM! you will never have a Career when you are being Oppressed!WESTERN WATS is a SHAME! a Call CENTERS LAUGHING STOCK! Shame on the management behind! but to my fellow agents who are WITNESS of whats GOING on Inside let’s just do our JOB!WE are a TRUE WARRIORS…sometimes a true warrior plays the ENEMY’s Game but never ever we’ll be fooled by their GREED!

    WESTERN WATS SHAME ON THE WAY YOU TREAT US! Shame on how you RUIN OUR DREAMS! shattered our DREAMS! SPREAD THE WORDS!SPREAD THIS INHUMANE TREATMENT OF DAVAOENYO AGENTS!

  72. anu ni mus says:

    awts…. all that matter is everyone that is left in wats are the best people…

  73. mahneymiz says:

    asus. yaw2 ang mga natanggal. amina na lang na dghan mo ug lates, AWONS (unexcused absences), ug IRs kay daghan mo ug i-violate na policies. kng ngtinarong mo, naa pa unta mo sa wats. ngminaro man gud mo. tan-awa ang mga hawod at d same time dli pasaway, naa pa. they are receiving their ERPs. hapit na cla ma-regular. you are just sourgraping. nagalagot mo kay gusto p mo mgstay! admit it, u rili want 2 stay in wats. u cant hav dis great schedule and working hours in oder call centers. luv yah guys!

  74. inday ilong says:

    hilow? pwidi mag-great? i-great nako among barangay kapitan og mga tanod, akong kaubang mga istambay sa binggohan, og si miyor. unsaon diay pag-aplay sa kanang cul cinter gud? aw, salamat kaayo.

  75. inday ilong says:

    aw, taym pers. nindot lagi mo mag-iningles noh? unsa pagkat-on ana? naa lagi moy mga “unexcused absences”. nindot noh? murag siryoso lagi na. tinod-anay na? nagsure biya ko.

  76. sourgraping-sweetlemoning says:

    hey2!! how sure are you na ma regular moh? naa ba diay silay tarong trabaho ika-provide sa atoa? and if i am to be regularise? cguro, its my first time to decline a regularization offer. i could just imagine myself being bound to their worst contract, and have nothing. thanks, but no thanks. hahaha. sa mga probee QAs and PMs. i could just see the shame on your faces! at least buotan na mo gamay karon na naga dial moh with the “best agents” as u call us, since we were able to stay and survive the wats-storm. also i can sense the fear, what are you going to handle as PMs if there’ll be no agents on the floor anymore?? for QAs who are u goin to monitor when starting the last week of january, there will be ppol for regularization (batch1 and so on), but according to my cute-little-underground survey, most of the ppol for regularization wouldn’t want to be regularise, and that a number of them have already applied to other call centers. so what kind of job are you expecting, huh!? our beloved sups?! better pack ur things as well, coz it’s bye-bye for all of us.

  77. WATs Going ON? says:

    Join the WATS Nightmare and prove it yourself:
    The reasons why WATS Davao is such a NIGHTMARE to US AGENTS and to EVICTED AGENTS of WESTERN WATS:

    1.) Projects or campaign as you call it are SEASONAL-which means no Project nothing to dial and NO MONEY to pay Agents.
    2.) There are FORCED LEAVES without PAY.Imagine in one pay period we only worked for 3 days or less?what do you earn out of it?NOTHIN!
    3.)EMpty PROMISES!EMPTY PROMISES!
    4.)We worked with some QA’s and PM’s who think of themselves REALLY admirable and Respectable..I’ll Name Names Soon you watch out Dumb QA’s and PM’s!
    5.)TOO much POLITICS!
    6.)I can’t write it all coz there are a lot of Negative than positive things to say About Wats davao!

  78. coffeeadik says:

    I’m not really against with wats. What people above mentioned above are all true. both the positive and the negative sides. PM’s are okay with me. They are doing their jobs as what they should do. But there are some PM’s who are annoying. Though the intention was to inspire people but actually, this particular pm is very annoying personally speaking and according to my under ground survey, they can say that, too. In regards with some And here’s a particular QA. She corrects agent’s mistakes but she herself mispronounced words. And doesn’t even have grounds sometimes for deducting and grading some stuff.

  79. Derek Bugas says:

    Hoy bugas!!! winter bya ron..c Obama bya naninoud na, ikaw ala pa!!! pgsure oi!! Get rid of QA APRIL ng WIRE 2, she doesn’t deserve her position.She’s more than a sourgrape, it’s BITTERGRAPE!? iyang nawong na wala ko kasabot..tao ba cya o dili? Murag lang cguro!!! hahahaha

    Hala!!! panginom nlng mo ug TANINI wonder milk..ikaw Derek, gus2 ka?hahahaha

  80. Derek Bugas says:

    Kan-on na nilung-ag diay dli bugas kay hilaw pa man!!hahahaha

  81. Derek Bugas says:

    @ coffeeadik

    I’m not really against with wats. What people above mentioned above are all true. both the positive and the negative sides. PM’s are okay with me. They are doing their jobs as what they should do. But there are some PM’s who are annoying. Though the intention was to inspire people but actually, this particular pm is very annoying personally speaking and according to my under ground survey, they can say that, too. In regards with some And here’s a particular QA. She corrects agent’s mistakes but she herself mispronounced words. And doesn’t even have grounds sometimes for deducting and grading some stuff.

    kaila man ko ani……………….aaaaahhh, kinsa gani ka?hehehehe

  82. Micheal Jackson Look Alike QA says:

    29th of January and so on week after week- The Day of Regularization for the first few batches at Wats Davao. But according to my Buzz a lot of Agents who are candidates of regularization already have left the Company for good.Some have found a new Job outside the City and others resigned simply because they are setting their sights on other Call centers who would treat them the RIGHT WAY and not the WATS WAY!

    What’s happening? well it doesn’t need a genius to figure out!Western Wats Davao could simply not afford to PAY ALL AGENTS!( I mean all Active agents who still work there ) that’s why they formulated this Freaking Work Schedule wherein we ONLY worked less than 5 days per PAY PERIOD!( It’s not even 5 consecutive working days!)

    WEstern Wats is LOSING ! that’s Obvious and they just can’t face the reality that they are! It’s Bad Karma!What they have done In Cebu is already happening in Davao.

    And by the way whoever can Guess who is Western Wats Davao’s version of Micheal Jackson Look Alike QA is really some kind of a GOOD!

    Here’s a clue…During the Christmas party She wore this rediculous Hat and even song MYMP songs!She could’ve danced and sung the tune THRILLER!!THRILLER night!You Know WHO SHE IS?

  83. Micheal Jackson Look Alike QA says:

    Here’s a clue…During the Christmas party She wore this rediculous Hat and even sung MYMP songs!She could’ve danced and sung the tune THRILLER!!THRILLER night!You Know WHO SHE IS?

    >> I stand corrected<<

  84. S.V.O.shit!! says:

    We’ve told lately that we’re beating Cebu(/Sey’boo/)

    TRUE, we are. Why wouldn’t we, when Western Wats Davao is the only Phone center operating in the philippines right now. 3-5 phone centers at Orem, Utah has closed for good… Cebu has shut down it’s operation for 6 months. So basically, Western Wats davao is the only one struggling, grasping for evry scrap available.

    And we agents are fed like hungry hayeenas battling for a very small piece of rotten meat.

  85. S.V.O.shit!! says:

    We’ve been told lately that we’re beating Cebu(/Sey’boo/)

    TRUE, we are. Why wouldn’t we, when Western Wats Davao is the only Phone center operating in the philippines right now. 3-5 phone centers at Orem, Utah has closed for good… Cebu has shut down it’s operation for 6 months. So basically, Western Wats davao is the only one struggling, grasping for evry scrap available.

    And we agents are fed like hungry hayeenas battling for a very small piece of rotten meat.

  86. franz =) says:

    to S.V.O. Shit—– xcuse me? cebu wats is still dialling oi! gi hatag na gani namo ang project nga SVOC kay nalooy na dire sa cebu shop diha sa davao kay wa jud mo diha mga projects………… we still have lots of GQ’s here, we still have lots of IVR transfers, chase, potawatomi and many more, i think mas daghan man diha ang gi terminate sa davao kay bag-o ra xa nga branch.. korek???? korek!!! hehehehe hahahah! were still alive and kickin BIG P.R. that is why we are still here!!!!!!!
    =)

  87. franz =) says:

    i just wanna greet the best team in Western Wats Cebu: WIRE 4!!!! and the following supervisors, Q.A., project managers > mommy mon, oj, aL, chai, eva. anadel, chona, harry, vicky, our beloved team leader mommy jeramae, and of course our head project manager polaris =)

  88. Alicia Keys says:

    See, how disgusting western wats is….!!! You were terminating people before and now you are trying to persuade agents not to go who wanted to leave the hell that you are living. What is going on with you people in management wats (except those good people there who are just silent looking in disgust how western wats is being managed). POOR COMPANY!!! Now you are reaping what you sow. For once in your lives western people, wake up. A well-established and fast growing company cares for their people because they are the ones in the first place who give revenue to the company. But what have they been doing, agents were deprived of their very right to proper and conduct compensation. Free coffee, free movie pass or free t-shirt for the top agent of the day. That’s way stupid above anything else while the head bosses and his legion are always having fun to whatever place they chose to gimik. Yeah, you spent with your own money but tell you what, you were receiving and you were spending the salary you don’t deserve. Slimy blood-sucking USERS!!! Please guys, to all who are about to apply and to those who are still currently working with western wats, please, please, tell your friends to forget about it. Even right now that Obama had won the election, a lot of both winning and losing american politicians are still very doubtful and some are furious about the political survey that western wats have done not to mention those households were surprised about the surveys. I just don’t know but I think Western Wats per se lacks and absolutely lacks professional management especially western wats here in the Philippines and Davao to be particular. And oh I heard, Western Wats Cebu is about to CLOSE, what a pity. What comes around, comes around and what goes up must come down. KARMA!!!

  89. Oist says:

    nindot ni sa? nag-ininglis man ang mga tawo. ataya bah. kol center mo bay?
    kadaghan ba nagbagutbot diri. chill. la la la la la la la la!!!

  90. SPO1 says:

    investigate investigate ang drama sa lola… hadlok mugawas iyang baho…investigate daun……

    cnu kaya eto????

  91. coffeeadik says:

    @ Digong

    this is not blogspot coz blogspot is another blogging site. Maybe you mean BLOGSPOT.

    peace!

  92. coffeeadik says:

    corrected…

    @ Digong

    this is not blogspot coz blogspot is another blogging site. Maybe you mean BLOG SPOT.

    peace!

  93. booper says:

    oi uyab na diay c danny ug vanessa? aw abi ko bawal na dili diay… sus dman diay loveless.. smile smile na oi… dapat happy na ang everybody!!!\

    ENERGY mas HAPPY.. go go go PR PR guys… go go go

  94. Oist says:

    “Oist Says:
    February 13, 2009 at 8:59 am
    Digong – perfectionist kaau ka dah! Hmmmp! Unta true ang gossip.”

    Hmmm…di man ako ang nikumento ani bay. Nganong gigamit man nimo akong ngalan? Ataya gud. Wa man kay kuan…kaning…unsa gani tawag ini….originality. Mao man tingali na.

    Gaya gaya puto maya…lami man ikaon ug puto ron bay…mangaon ta na!

  95. Dyooooshel Tanduay says:

    Guys!!!!!!!!!!!!!!!!!!!!! Laaaaaaaaagggg uuuuuuuuunnnnnnnnnn, laaaaaaaaaaaaaggggggggggg aaaaaaawwwwwwwwwtttttttttt!!!!!!!!!!

  96. booper says:

    asa man ang puto OIST??? tama tama kay ang sweldo pang puto lng …

  97. NAGPAKABANA says:

    @ Derek Bugas:

    migo/miga, palihog kog check sa imong labor laws kay murag d na mao imung gi panulti ah. regardless whether your an american firm, philippine firm, spanish firm, british firm, spanish firm and so on and so forth, when you engage or conduct business in Philippine soil, you are covered by every government body that regulates your entire business. its SIMPLY DUMB and STUPID for you to be exempted just because your company is an american firm. what NLRC posted are true. but there are a couple of loopholes that can be argued, if your bright enough to figure them out. sa mga tao nga nagpahibaw sa ilang gibati drias website, nakasabot man ku. naa juy mga tao nga bati ug batasan. wa naman tay mahimu ana ui. aku, wa koy masultis mga QA kay naa may kausa nga gitagaan kog gamay nga grado sa QA piru sakto man sad cya. nasipyat man jud ku. kana si april nga QA sa wire 2, kausa rako gi QA ana piru gi tagaan kog 95% nga grado. di ku taga wire 2 ha!=) sikritu para bibu!=) pasabaot lng ana, maau jud ku. ig natagaan mog mugbo nga grado nya, botol jud mo. ig tagaan mug mugbo nga grado, dawata na nin u nga suway sa inyung mga skills ui. challenge na para nin u para mas ma maau mu. mga ugok man mu ui. nagpasabot lng jud mu nga wa muy breeding ui. gi pakita nin u inyung mga batasan sa trabaho. wa muy mga au. reklamo lng mug reklamo. trabaho na lng mu ui. daghan kog migo ug miga dras wats. wa ku ma intimidate sa ilang position. we are all equals so i treat them as equals. i can admit that there are A LOT of flaws with the management of wats but its just part of the job. not all jobs are alike and perfect. its not always about doing what you like, but also liking what you do. lawum sa??=) unta nasabtan nin u akong punto de vista. sakto man ng sultis uban nga ig naa moy mga kasakit sa wats, ipahibaw nin us sakto nga awtoridad nga ga handol ana nga mga panghitabo. kitang mga nag resign ayaw namog yaw yaw. wa man ta ma terminate, nang resign man ta! ingna kog kinsa ang wa nang resign kay atong ilalis sa korte imung termination. in the first place, nganung nisugot ka nga mu resign? terminate na kung terminate, nganung ni resign man tawn mu? dba? ug usa pa, di necessary nga ig materminate ka naa kay termination pay. it would all depend on the circumstances in the event of the termination. just one observation, kana laging mga nag yawyaw ang mga kag dria sa blogs kay mali ug mga grammar?? ehehehe aku rang nabantayan ba. di nako matinga nga na terminate mu ui. poor au mog grammar, no wonder.hehehe pasagdi ng mga QA ug mga PM dra. pasagdi ng mga admin dra. do your best to keep up with the standards of the company and if your best is not enough, go beyond your best. everyone has flaws, even a facility director can make mistakes. dont be afraid to say your piece and say what you have to say. way personalay, trabaho lng. pangita nalng mog lain trabaho ui. daghan pa dria!

    peace everyone.

  98. booper says:

    wow kuya ni NAGPAKABANA oi…
    wala akong masabi…

    wow!!! AK AK kaau!!!
    whew!!!

    panghilom na mo tanan oi… mga korek mong tanan!!! gamay ra nang wats para mag away away para mag char char… shhooootttt!!!!!!!!!!

  99. hi ho says:

    @ NAGPAKABANA

    mura man pud kag true oi . . .

  100. NAGPAKABANA says:

    tagay! tagay! friday the 13th baya karon…

    mamalas gyud ang magkusmod ang nawong!

    kita ta torres!

    Digong – musta naman mo ni Father Lamata?

  101. coffeeadik says:

    jikongs.. tamabayan ng wats peepz. lol

  102. aMeRiCanAkSeNt says:

    ** hi guys, i really enjoyd reading this… ♥
    more bl0gs pa kasi nakakawala ng probs,hehe

    i Love it!

  103. aMeRiCanAkSeNt says:

    ** hi guys, i really enjoyd reading this… ♥
    more bl0gs pa kasi nakakawala ng probs,hehe

    Love it!

  104. aMeRiCanAkSeNt says:

    ** hi guys, i really enjoyd reading… ♥
    more bl0gs pa kasi nakakawala ng probs,hehe

    Love it!

  105. Oist says:

    Musta mga pre? Ok ah. Da more, da manyer. Aw…da more, da merrier diay. Ataya bah. Saun ta man gud bay. Di gyud ko hawd mag-ininglis. Maypa mo. Tibay kaayo mo bay. Patudlo unya ko ninyo sa.

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