Sutherland’s second callcenter in Davao will be located near Chimes Mall. Anybody knows where the old PRC is? well that’s the spot.
There was a report before stating Sutherland’s plan to build another call center in Mindanao. And here it is, instead of building another facility in another city, Sutherland will put up its second call center in Davao’s very own Chinatown area. 
kay: Sutherland Davao’s accounts include a popular social networking website, an anti spam application, and a mobile phone content provider! kay:
April 13, 2008 at 12:41 am
good madam/sir:
i would love to apply for any position as a call center agent in you company.
hoping for you favorable consideration. thank you very much.
May 6, 2008 at 11:37 am
good day!
just like to ask if Online submission of resume is available and possible?..
cos i would love to apply for any position vacant that would fit my skills and abilities.
tnx and more power!
May 6, 2008 at 11:42 am
good day!
just wanteed to know some info if possible application is possible?…
qualifications.. cos im really interested in any positions fitted for me..
Godbless and more power!
May 20, 2008 at 2:24 pm
I am a concerned guy, most especially for those who have not tried working and want to work at Sutherland Davao.
I was employed at Sutherland Davao in Tibungco TESDA. Process of hiring is usual as all of the other call centers. I may not be speaking for the whole, but my personal experiences with them had shared in common with several agents’ personal experiences as well.
If you are luckily chosen to be hired then I don’t really think your lucky at all. Recruitment will just say ” your training will start next week, we’ll just inform you about the schedule’. By Monday, nobody had called or even sent SMS informing me about the schedule. You would have to be the one always reminding them to remind you. Their HR / Admin, I think is at complete disarray.
By the time you are on training, you would always be the one to catch up on them regarding papers/forms that need to be filled out (bank forms, Philhealth, PAGIBIG, TIN, etc. Is it not supposed to be that Admin/HR should be the one to provide you forms/papers while you guys are in class or huddled together by batch?
Third of all, the ever interesting SALARY. They give out the highest starting salary in Davao City. Well, that is what they say. But the truth is there will be a lot of salary discrepancies. They let you sign in and out on a piece of paper to keep records of your attendance but at the end of the month, salaries will be questionable. There was a guy who has always been absent but has received the same amount of salary with the punctual guys. Some guy has not been receiving his salary for two pay offs, and was asking if he was going to get a carry over of those on the third pay; Admin replied: “of course you will”. On the third pay day, whhhaaalllluhhh!!! All he got was an equivalent of one pay. “Highest entry level salary”, I guess not. I think the most scandalous company in terms of salary. Making things worst for the victim-sleep deprived employee, they don’t give pay stub in paper. One must go through their web based program to view it, and by the way they don’t give priority in teaching you on how to do it.
Once you hit production, you are going to be overloaded with information and work. They say they are lookin for Technical Support Representative. The catch – surprise! You are going to do both the work of technical support and customer service. It is going to be a lot of work, a lot of tools, a lot of time that will be eaten up by this job. Guys get into a company that has ‘employee satisfaction’ in the line of their priority.
Wake up. If you had heard of some stories and now just heard mine; please consider what you have all heard. Stories are not made without basis.
This company has a lot of issues.
1. Salary discrepancies
2. Admin/HR unprofessionalism
3. Promises of Free shuttle service to Tibungco but now you need pay it
4. No night shift differential when on training
5. Poor training classroom setting
6. Indian trainers that you can’t understand
7. Poor employee satisfaction
8. etc., that I do not know of as of today, because I quit and bailed out on them.
June 3, 2008 at 8:10 am
@Suthernever Says
Thanks for sharing your experience.
June 9, 2008 at 7:00 am
hi, I left my filled out application form and my resume at your office in Sta. Ana last June 4, 2008 but I was not able to wait for the interview because I had an important scheduled appointment to attend. It couples of minutes before 12 noon when I left the perimeter. Can I hear any feedback re my application? Can I still be accommodated for an interview and an exam?
Thanks!
July 3, 2008 at 11:54 am
Ok. That was the experience of Suthernever Say and that was before:
the Indian Instructors,
the poor trainig classroom,
the TSR turned to be selling sumthing (if your are part of the Premium Symanthic Department, duhh!!!)
and all the a-do of Suthernever Say.
Guys, Sutherland had transferred to its newly constructed 4story building site back of The Venue,
the Instructors are all Filipino (of course knowledgeable of what they are teaching),
If you say Poor Employee Satisfaction, I say, just last month, some of the employee had receive an IPod Nano and Video. This month, nominations for Promotions.
well ventelated and comfortable training rooms,
for TSR Agents, we have another account which is the AT&T – one of the worlds best company – meaning no need to sell something.
About recruiting, well, don’t think that you are the only person who applied and tried their luck
at sutherland and would immediately receive a call and text from sutherland regarding your training or final interview schedule. Be realistic! there are more than 50 applicants a day. so don’t be such a fool.
July 5, 2008 at 10:17 pm
Congratulations MARVSMODEL for your new building.
Finally you guys have put up a building out of hoarding an amount of money that should have supposed to be percentages of the whole salary of your TSRs / CRSs. I wish there won’t be any salary discrepancies no more now that your building is finally done.
Or maybe your accounting and finance still would continue giving out deficient salaries and instead giving out Ipods to compensate. So now stop saying that you give out the highest paying entry level salary in Davao. Instead say, you are the only company in the world that gives out Ipod as salary.
July 7, 2008 at 2:36 pm
Check out the contents of the site posted below.. Thanks.
http://www.techgoss.com/fullstory.aspx?storyid=c6025410478051308051308+5:40:34+AMS12112
July 7, 2008 at 4:54 pm
i need an info or contact or even address of sutherland in davao because the only contact center i’ve heard is only in makati. Thanks and God bless!
July 12, 2008 at 3:16 pm
hi!
i would like to ask if there is any Online submission of resume available?
because i would like to apply and base there in Davao…
Hoping for ur kind immediate response…
Godbless… thanks and more power…
July 26, 2008 at 9:36 am
I am working as a Program Lead here in CEBU. I think this marvsmodel comes from one of the big contact centers in cebu. He is from Davao I beleive. But he was in and out of his previous company. I have nothing to say about sutherland which is negative. I believe every company has its own ups and downs. If you really need a job then you have no right to complain. Beggars should not be choosy. To Suthernever, your ethics never served you right. If you have complains then you have have addressed your concerns to the right people. REMEMBER: YOU APPLIED, THEY NEVER CALLED YOU LIKE ANY TELEMARKETING COMPANY DOES…..Second, a applicant should always do his homework before sending or submitting his application. (maga-apply ka tapos mag rereklamo ka!)
You cannot please everyone, but since you are at the end part of the foodchain…you cannot do anything but getting devoured.
Attitude towards work is very important. If you have no patience to almost anything and head is full of complaints, then you will not go anywhere and in the end you will not achieve anything.
I guess mr. or ms. suthernever you ahve previous work experience to boast for but with the statements you gave – you are a few what we call in the contact center business as – DROP OUTS! (with a very big letter L on their foreheads)
If you want to succeed in this business – take my unsolicited advise BE PATIENT>>>One Team One Goal
Good journey to you
July 27, 2008 at 10:44 am
Good Day!
Madam/Sir,
I would like to ask what site can I submit my resume on line…
I would love to be part of your company if given a chance…
Godbless…
Tnak you…
July 28, 2008 at 9:35 am
hi, marvsmodel! what days and particular hours is the sutherland having its hiring processes? (for submission of resumes).. good to hear that they’re now in the city proper.. thanks a lot.. ^_^
August 25, 2008 at 11:52 am
- Marvsmodel, you are not allowed to state kung sino mga kliyente nyo unless of course Sutherland did not require you to sign contracts that have confidentiality clauses. Even though you are unknown here online, rules still prevail.
- Regarding requirements, yes I agree that it’s the HR department who should give the recruits a heads-up on what they are supposed to submit. HR is also required to give their employees the standard forms for BIR, Philhealth, SSS, etc. although it’s the employee who will “comply” with all these.
- HR should set expectations to applicants, it’s basic courtesy. Good companies would always tell applicants that “if we don’t contact you within 2-3 weeks…please assume that your application was unsuccesful”. Or if you really made it, HR should set expectations like “Give us a callback on this date and time, OR your training will start on…” This is part of human resources ethics and part of effective people management.
- For guys and gals who want to be in the call center, benefits and perks are not only measured in terms of having a iPod or iPhone. Or a stainless mug/tumbler. Make sure that the company you will be entering will also be concerned with your physical and emotional health and professional development. Kung wala yan, even if you receive thousands in cash, you’ll just end up in the hospital or be emotionally drained.
- Lastly, if you applied and was never accepted, just think it’s their loss and not your loss. And move forward.
October 12, 2008 at 7:30 pm
wOw…! well,whats new? evey call center has it’s own flaws!
so,if i were u guys just do your job and let those issues handle by the right department/management…! i’m looking forward to work pa nman in davao cuz’ i’m from davao as well…natatakot 2loy ako sa mga negative feedback nyo…! hayyy…!
but i need to take that risk..!
see ya’ll!!!!!!!!
godbless everyone!
October 13, 2008 at 12:07 pm
Hi guys,
This is my advice to my fellow Davaoeños. Be patient. Do your best. Work hard. Learn every step of the way.
You are all pioneers in the contact center business in Davao. And normally, the pioneers end up being the middle and senior managers of the contact center industry in a few years time.
Right now, just be patient. More call centers will be opening in Davao in the next few years and definitely there will be fast track promotions especially for the top performers AND the patient ones.
I was lucky to come in as a contact center pioneer here in Manila during the early 2000s. Now I’m the head of my own division. Some of my teammates when we were still agents a few years ago are now SVPs, Sr. ops managers, site directors, etc.
So right now, take advantage of being pioneers in Davao. Don’t listen to the CAVE dwellers (CAVE = Citizens Against Virtually Everything). Do your best, learn, constantly improve and when the opportunity comes along, go for it.
October 15, 2008 at 7:42 pm
@suthernever
AlphamikeOscar is absolutely right. Don’t be such a bitter old hag. I think I know who you are. Thinking of the gas price nowadays…
:p
October 23, 2008 at 10:28 pm
i pity sutherland for not accepting students like us………….
November 2, 2008 at 11:33 am
Good Day!
Madam/Sir,
I would like to ask what site can I submit my resume on line…
I would love to be part of your company if given a chance…
Godbless…
Tnak you…
November 3, 2008 at 6:07 pm
hi, i am currently employed in one of the call centers here in cebu. i am originally from davao and i am planning to apply for any position in any call center in davao. i am hoping pay can still be better even if i will get a job in davao. i know there is a big difference in terms of salaries between cebu agents and davao agents but i want to be back home to see my son everyday. good income isn’t enough… so guys, kindly give me hints and ideas as to which company pays better.
November 9, 2008 at 12:46 pm
ano ba nman yan isa p nman ang sutherland n nag offer sa school namin that they will cater ng mga mag OJT. ganun pala dun?but why we dont give a chance db?
November 13, 2008 at 5:36 am
Some people can really make a career out of complaining , hehehehe, nothings too good for some and everybody else but them is dumb and stupid
haven’t you asked yourself what you did to address your complains . Its normal for a start up company to commit lapses, its not an excuse for them but you have to understand perfection only exists in your dreams 
I can attest all the people in Sutherland Davao are working hard to make the site as productive as it can be. And unlike other companies, the HR department here strictly abides by what one may call fair and just processes. Working in a BPO call center industry ain’t easy that you have to understand. This industry is not a dead end option for losers and is definitely not an extension of college. If you believe you are unable to perform the demands of the industry then by all means don’t apply. Opportunities are given and created at the same time 
Instead of complaining why not think of a solution to address your concerns 
Be part of the resolution. Complaining is easy , making what we happen is the real challenge . I have been in this industry for almost 5 years and have work in other companies as well. I can attest Sutherland is still one of the best companies I’ve worked with.
November 18, 2008 at 11:35 am
hi, i had worked at Government agency, I would like to apply on an online
basis in you company, wish you could give me a website where I can submit my resume
thanks and godbless..!
November 19, 2008 at 8:56 am
what is the website to submit online resumes??
November 20, 2008 at 3:38 am
for those who wish to apply to Sutherland Davao Site , you may send your resume at my email address . raivenred@yahoo.com or you can go directly at their facility located in Luisa Square Jacinto Extension Davao City , it’s at the back of The Venue Davao
December 2, 2008 at 10:24 pm
i just want to ask where is sutherland davao located? i really appreciate this one…thank you very much..
December 4, 2008 at 8:13 pm
hi… gud eve… i would like to ask if submission of resume online is posible? i would love to apply for any position that would fit my skills and abilities and meeting new people to work with..
thank and more power to you guys..! god bless
December 5, 2008 at 7:33 pm
Just wanna ask, where can I pass my resume?
Im planning to work in a call center..
tnx
January 7, 2009 at 12:24 am
……Im still a beginner in a call center industry..infact right now I am still having my training here in sutherland davao. All I can say is that sutherland does not only hire people but mold their potentials. ako nga walang alam sa mg a bagay2x dito lalo na pag technical, pero binibigyan nila ng chance na mapasok kaya sila nagkakaroon ng training….spoonfeed nanga kase from the basic pa ang tinuturo….from pronounciation to foundation..bago mag product training…maganda ang pakikitungi nila sa mga applicant nila. And of course…maganda na ang facility….best call center i think in davao para sa akin….whether pamapasok ako or hindi sulit parin dahil madadala ko ang mga natutunan ko sa ibang company….it’s a good start kaya be PATIENT lang tlga…and do everything you can para sulit and para makita nila na deserving….goodluck….sa mga mag aaply…comment ko try nyo talaga punta dito sa company…located sa likod ng venue…..kung makastart lang kayo ng training di kayo magsisi sa mga matututunan nyo..
January 7, 2009 at 12:29 am
guyz…….good newz…naghahanap ng mga agentz ang sutherland….in demand kase ang AT&T kaya apply na…para masaya tayo dito…
GOODLUCK AND TRY YOURE BEST…wag kayo madiscourage sa mga comment ng iba…kase kahit marami kang alam bout call center wala ka namang confidence…wala ring mangyayari…kaya dont give up. tandaan nyo lang na were dealing with phone calls kaya kung wla kang confidence halata..kaya..GO GO GO..
January 8, 2009 at 7:42 pm
im a fresh grad and wld like to apply as a call center agent coz i heard so many things bout it..for some personal reasons also like buildng more gud com. skills thru the said traings..if given the opprtunity i wld also want to experience bein one..thanx
January 28, 2009 at 11:30 am
Maam,
Good day!
I would like to ask permission if I could conduct research survey in your company specifically to the voice account department. This is in connection with the VoIP services.
Your response is very significant and highly appreciated.
Thank you and God bless.
February 11, 2009 at 5:03 am
@Suthernever… Have you, by any chance been one of my trainees in Suth? Ehehe. I’m just so glad to be out of Never never Sutherland…
February 16, 2009 at 7:47 pm
gud eve maam/sir i just wanna ask f i can submit my resume through online,,,if it is possible hope u will send me on my email add..cuz i want to be part of ur company…hoping to hear a favorable response so soon!!!!
thnx
February 25, 2009 at 7:19 am
Hi .. my name is Carsten
i am originally from Davao and now based in cebu. i am working as a CSR, FINANCE REP, SALES AS WELL AS TECHNICAL SUPPORT REPRESENTATIVE. I HAVE BEEN IN THE CONTACT CENTER BUSINESS FOR ABOUT 5 YEARS NOW. I WAS A SALES COACH BEFORE IN A VERY PRESTIGOUS contact center. i would like to see if you have any available management positions in your company. (supervisor or trainer position). The LOB that i am in for the past years in the contact center is all about sales and technical i would like to go back in davao and start a career in your company. let me know about what you guys have in mind
thanks and more power
I will be available anytime from 10:00am to 12:00am.
February 27, 2009 at 11:29 am
@nine…
WE MISS YOU!!
from
wave 1 davao
February 28, 2009 at 1:55 am
Awww… I miss you all too. I’ll be going back to Manila on April. Heheh. See you around! Muah!
March 9, 2009 at 11:06 am
im still a student.
pede na po ba ako mag apply sa call center??
kasi gusto ko nang mag work independently..
and to avail your services..
maganda naman accent ko..
March 10, 2009 at 10:57 pm
may i ask…how much the starting salary in sutherland davao??and the training allowance???i dnt have any idea yet..thnx
March 11, 2009 at 3:11 am
@ken: When I was still there (Makati/Clark/Iloilo/Davao) we accept college level applicants as long as they’re in their 3rd year level. I’m just not sure if they changed it ever since our affiliation with the PGMA Scholarship project. By the way Ken, having an accent is an issue. You need to have a NEUTRALIZED accent and not a “good” or a put on one. Make sure exude excellent grammar skills since it will definitely take your career further. Plus don’t forget to bring your game face on but leave your negativity buried. No one really likes a whiner right? If you’re wondering why I have all of this to say, my name says a lot. Go figure. Heheh. If you’re going to apply, say hi to Rai Rai and Shower for me. Tell them it’s from their former trainer. hehe. Good luck then!
March 11, 2009 at 2:58 pm
damn i miss suth…from wave 2 ^_^
March 17, 2009 at 7:08 pm
can i apply in your respective company im looking forward to have my first job on your office
March 20, 2009 at 6:53 pm
that’s a good news. does it mean that you are looking for many call center agents in your company?
March 29, 2009 at 8:37 pm
hi Sutherland, im a fresh graduate of Notre Dame of Dadiangas University, with the Degree of Bachelor of Arts Major in English. i would like to apply in your company and im willing to undergo training.. this is my no3 09104639386
April 4, 2009 at 1:12 pm
Hi Human Resource Officer of Sutherland, I am a fresh graduate with the Degree of Bachelor of Arts major in Philosophy. I am willing to become a part of your company. Looking forward for your positive response.
April 7, 2009 at 6:55 pm
hi
April 7, 2009 at 6:58 pm
Sir I would like to apply in your good office i am 19 yrs. young and a graduate of two yr computer technician.
April 20, 2009 at 11:10 am
Good day!
I would like to apply as a call center agent in your good company,I am 20 years old, I took up Computer Secretarial Course(CSC). I can be reached via cell phone 09272350778. Thank you
April 22, 2009 at 1:53 pm
hi! wer i can send my application? please it to my email address….i’m willing to apply…as a call center agent..
April 25, 2009 at 11:47 am
Hi there…
I have been to call center b4 but quit due to bad team leader despite the fact my team were doing best in outbound selling…
Would like to apply in your good company..
How do i send my resume?
April 25, 2009 at 12:25 pm
hmm… i don’t really care about those debates about who’s right and wrong, all i want to know is the truth about Sutherland in Davao. What to expect (a heads up just in case), thats why most of us are here reading to get info (research about what your getting yourself into). We are all tired about false promises specially salaries, which is an important part of working.
For those who were and still at sutherland we appreciate all the info you cant post here so well know if its worth it.
May 10, 2009 at 9:35 pm
Submit your resume at recruitment_davao@suth.com
May 16, 2009 at 8:36 pm
do u still have hiring?
June 2, 2009 at 10:32 am
can i have the exact address of ur office
June 6, 2009 at 12:16 pm
it’s Doña Luisa Bldg. Jacinto Ext., Davao City. Main entrance is behind the HSBC building which is facing Central Bank. I hope this helps.
June 8, 2009 at 1:37 pm
what is Sutherland’s telephone number in Davao?
June 8, 2009 at 9:15 pm
good day…
i want to be a call center agent in your prestigious company ,,,what is the requirements to apply and how much the salary?
June 16, 2009 at 11:45 pm
My girlfriend worked for Sutherland last year. After the first salary she quit. As I remember she was one of the first TSRs for AT&T. I hope someone here knows her and would hopefully validate her concern. There was a big discrepancy on their salary. What was promised did not meet their expectations nor their contracts.
At that same time I was in training in Concentrix CDO and I thought she just made it up because she couldn’t handle the stress. Reading Suthernever’s post, I can’t help but see the striking similarity pertaining to her situation.
I think she was in batch number 1 for the AT&T account. May/June 2008? Correct me if I got the date wrong. Thanks.
June 18, 2009 at 10:37 pm
Miss Nine, my girlfriend says she knows you. I asked her and she did confirm that she was in batch 1 for the AT&T account. I also believe that she knows you, Suthernever. My girlfriend’s name is Armie.
June 19, 2009 at 6:21 am
I work in a call center company here in Metro Manila but I am originally from Davao. I am just concerned. I have a lot of friends working in Sutherland Makati and yes, all the stories that you read here about salary discrepancies and horrible HR management are true…There are a lot of better call center companies out there and Sutherland as a whole just sucks!!!
July 5, 2009 at 9:26 pm
To neodavao:
Please delete the comments I made on this post. I made obvious mistakes by mentioning names. Please consider my request. Thank you.
July 8, 2009 at 10:12 am
hi gdam im asking 4 the requirements for aplying n your compy as a call center agent.and also the schedule of the interveiw.tnx
July 11, 2009 at 7:42 am
@ry ty sa mga information.